Accessibility Policy

Summary

Com­pli­ance Insight Con­sult­ing Inc. (CIC) fos­ters an inclu­sive envi­ron­ment by ensur­ing acces­si­bil­i­ty and equal par­tic­i­pa­tion for indi­vid­u­als with dis­abil­i­ties. The orga­ni­za­tion is com­mit­ted to uphold­ing the prin­ci­ples of dig­ni­ty, inde­pen­dence, inte­gra­tion, and equal­i­ty, as out­lined in the Acces­si­bil­i­ty for Ontar­i­ans with Dis­abil­i­ties Act (AODA) and the Ontario Human Rights Code and this Acces­si­bil­i­ty Policy.

Key aspects of CIC’s pol­i­cy include:

• Cus­tomer Ser­vice: CIC ensures acces­si­ble cus­tomer ser­vice by train­ing employ­ees and vol­un­teers on best prac­tices and offer­ing mul­ti­ple com­mu­ni­ca­tion meth­ods tai­lored to indi­vid­ual needs.
• Train­ing: All staff and vol­un­teers are trained on acces­si­bil­i­ty stan­dards, AODA require­ments, and rel­e­vant aspects of the Ontario Human Rights Code. Train­ing is role-spe­cif­ic and updat­ed regularly.
• Feed­back and Com­mu­ni­ca­tion: CIC encour­ages feed­back and accom­mo­dates requests for acces­si­ble com­mu­ni­ca­tion meth­ods, prompt­ly address­ing barriers.
• Employ­ment Prac­tices: CIC pro­vides accom­mo­da­tions dur­ing recruit­ment, onboard­ing, and employ­ment. Poli­cies ensure acces­si­bil­i­ty to work­place infor­ma­tion, emer­gency plan­ning, and career development.
• Acces­si­bil­i­ty Stan­dards Com­pli­ance: CIC meets Web Con­tent Acces­si­bil­i­ty Guide­lines (WCAG) 2.0 Lev­el AA and main­tains process­es to pro­vide acces­si­ble for­mats and com­mu­ni­ca­tion sup­ports for infor­ma­tion and feedback.

The pol­i­cy is pub­licly avail­able, with acces­si­ble for­mats pro­vid­ed upon request. CIC reg­u­lar­ly reviews and updates its poli­cies to pro­mote inte­gra­tion and equal oppor­tu­ni­ty for all.

Feedback

CIC wel­comes feed­back on how we pro­vide acces­si­ble cus­tomer ser­vice. Cus­tomer feed­back will help us iden­ti­fy bar­ri­ers and respond to concerns.

Feed­back may be pro­vid­ed in the fol­low­ing ways:

• In-per­son
• By tele­phone
• By text message
• Con­tact forms on our websites
• Email

To con­tact us, please see our Con­tact page for details.

All feed­back, includ­ing com­plaints, will be direct­ed to the Man­ag­ing Direc­tor, who will decide the most appro­pri­ate per­son to address the feedback.

Cus­tomers can expect to hear back in five (5) busi­ness days, exclud­ing holidays.

CIC ensures our feed­back process is acces­si­ble to peo­ple with dis­abil­i­ties by pro­vid­ing or arrang­ing for acces­si­ble for­mats and com­mu­ni­ca­tion sup­ports on request.

Download

Down­load the full pol­i­cy below.

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References

[1] B. Scott, ‘How Can I Sim­pli­fy My Writ­ing Using Read­abil­i­ty For­mu­las?’, ReadabilityFormulas.com, Nov. 30, 2024. Avail­able: https://readabilityformulas.com/how-can-i-simplify-my-writing-using-readability-formulas/. [Accessed: Jan. 03, 2025]

[2] ‘Work­ing Togeth­er: The Code and the AODA’. Avail­able: https://www.ohrc.on.ca/en/book/export/html/8843. [Accessed: Jan. 03, 2025]

[3] ‘Acces­si­ble Cus­tomer Ser­vice Train­ing Require­ments’, City of Toron­to, Aug. 07, 2017. Avail­able: https://www.toronto.ca/business-economy/doing-business-with-the-city/understanding-the-procurement-process/purchasing-policies-legislation/accessible-customer-service-training-requirements/. [Accessed: Jan. 03, 2025]

[4] ‘CNSC Acces­si­bil­i­ty Progress Report 2024’, Cana­di­an Nuclear Safe­ty Com­mis­sion, Dec. 09, 2024. Avail­able: https://www.cnsc-ccsn.gc.ca/eng/accessibility/progress-report-2024/. [Accessed: Jan. 03, 2025]

[5] L. Elt­ing, ‘ELL Mat­ters: My Top 9 Favorite Web­sites for Sim­pli­fy­ing texts’, ELL Mat­ters. Avail­able: http://ellmatters.blogspot.com/2015/03/my-top-9-favorite-websites-for.html. [Accessed: Jan. 03, 2025]

[6] ‘OBA.org — The AODA and the Human Rights Code’. Avail­able: https://www.oba.org/JUST/The-Community/The-AODA-and-the-Human-Rights-Code?lang=fr-ca. [Accessed: Jan. 03, 2025]

[7] ‘Access­For­ward’, Access­For­ward. Avail­able: https://accessforward.ca/. [Accessed: Jan. 03, 2025]

[8] ‘2024 Acces­si­bil­i­ty Progress Report for the Cana­da Rev­enue Agency’, Cana­da Rev­enue Agency, Dec. 23, 2024. Avail­able: https://www.canada.ca/en/revenue-agency/corporate/about-canada-revenue-agency-cra/accessibility/progress-report-2024.html

[9] ‘Rewordify.com | Under­stand what you read’. Avail­able: https://rewordify.com/. [Accessed: Jan. 03, 2025]

[10] ‘What is the Ontario Human Rights Code?’, Acces­si­bil­i­ty for Ontar­i­ans with Dis­abil­i­ties Act (AODA), Mar. 05, 2021. Avail­able: https://www.aoda.ca/what-is-the-ontario-human-rights-code/. [Accessed: Jan. 03, 2025]

[11] ‘AODA Cus­tomer Ser­vice Train­ing’, Acces­si­bil­i­ty for Ontar­i­ans with Dis­abil­i­ties Act (AODA), Mar. 11, 2019. Avail­able: https://aoda.ca/aoda-customer-service-training/. [Accessed: Jan. 03, 2025]

[12] ‘2024 Acces­si­bil­i­ty Progress Report’, Cana­di­an Trans­porta­tion Agency, Dec. 18, 2024. Avail­able: https://otc-cta.gc.ca/eng/publication/2024-accessibility-progress-report?wbdisable=true. [Accessed: Jan. 03, 2025]

[13] ‘Acces­si­bil­i­ty Stan­dard for Cus­tomer Ser­vice | St. John Ambu­lance Cana­da’. Avail­able: https://sja.ca/en/training/workplace-health-safety/accessibility-standard-for-customer-service. [Accessed: Jan. 03, 2025]